Introduction to QI: using a scientific process to make changes and generate more engagement

• Four 2-hour sessions via Zoom

• Tuesdays: May 7, 14, 21, and 28

• 9:00 - 11:00 am

Description: 

Discover how Quality Improvement (QI) approaches can enhance both your personal skills and your team's ability to make the most of existing resources for effective and efficient service delivery. Dive into models, processes, and tools, and learn to design resources for change. Apply these insights to address a specific issue or outcome your team is working on.

This course is designed for people eager to instigate positive changes and maximize the use of available resources. When you grasp, apply, and integrate quality improvement principles, they transform your workplace culture from reactive to proactive, fostering a high-functioning environment. The result? Increased retention, engagement, and satisfaction. Join me to unlock the potential for positive transformation in your team and organization.

Learning Objectives:

• Gain familiarity with the quality improvement process and be able to apply it to real-life situations.

• Be introduced to key concepts in the Model for Improvement and Lean, two highly effective QI approaches.

• Understand the importance of developing resources and processes to facilitate change and learn how to cultivate a culture of continuous quality improvement.

• Acquire practical knowledge through the application of two essential QI tools:

  • Process mapping for understanding and refining processes

  • 5S for creating an optimal physical environment to support high functioning